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Privacy Policy - Khashoka Restaurants

Who we are

This Privacy Policy explains how Khashoka Restaurants collects, uses, stores, and shares restaurant account and order data as needed to operate restaurant management, order handling, communication, and settlement features.

Data we collect

• Account data: username, password used for sign-in, setup status, and restaurant account identifier.
• Restaurant data: restaurant name, phone numbers, address, location coordinates when selected by the restaurant, store image, business hours, availability status, categories, products, product images, and prices.
• Order data visible to the restaurant: order number, items, customer name, customer phone, customer address, order value, delivery fee, coupons, order status, and order timestamps.
• Support and communication data: direct messages with management or drivers, restaurant reports, and report notes.
• Notification and printer data: Expo Push Token, notification permission status, and locally saved paired-printer information when internal printing is used.
• Settlement data: restaurant payable balances, settlement records, paid order counts, settlement time, payment method, and management notes when available.

How we use data

We use data to sign in, manage products, receive orders, accept or update order status, print receipts, send order notifications, communicate with management or drivers, show restaurant statistics and settlement statements, and maintain service reliability.

We do not sell restaurant or customer data, and we do not use it for behavioral advertising or tracking users across other apps or websites.

Permissions

• Location is used only when the restaurant chooses to set or update its restaurant location.
• Photos are used when selecting store or product images.
• Notifications are used for order alerts and important messages.
• Bluetooth and nearby devices are used to connect to the internal printer or paired printers.
• Audio and vibration may be used for new-order alerts and app feedback.

Sharing and service providers

Data may be processed by operational service providers such as Firebase/Firestore, Firebase Authentication, Firebase Analytics when available, Expo Push Notifications, Cloudflare R2 or image upload services, and device operating-system services for permissions and notifications.

Some order data is shown to drivers or management only as needed for delivery, support, accounting, and report handling.

Retention and deletion

We keep data while the account is active or as needed to operate the service, handle accounting and support, prevent misuse, or meet legal and business obligations. Restaurants can delete their account from inside the app settings. Limited operational records such as orders, settlements, and reports may remain if needed for accounting, disputes, or legal requirements.

Security and user rights

We use reasonable safeguards to reduce unauthorized access to data. No electronic transmission or storage method is 100% secure. You can disable location, photo, or notification permissions from device settings. Some app functions may be limited when permissions are disabled.

Changes and contact

We may update this policy when the app or legal requirements change. The latest update date appears at the top of this page. For privacy requests, contact Khashoka management through the official support channels available inside the app.